Return & Refund Policy
If you find your garment doesn’t fit the way you need it to, please contact us! We will send you a link to our private Refits page, where you can place an order for one free refitting within 45 days of receipt.
As every product is customized and made-to-order, we do not issue refunds for made garments. However, if you'd like to cancel your order before you have received it, we can still do that! Email us at [email protected] with "Please cancel and refund Order ####" and your order number in the subject line for fastest service.
How do I order a binder?
First, pick a style! Are you here for the scales? Do you like outer space? Maybe your Patronus is an animal that sheds its skin and is born anew, for some reason. Or maybe you’re here for a binder that matches your skin tone and looks invisible under a shirt.
Once you’ve chosen, head into that listing, pick out a color or print among your options, and consider length. Pricing tiers vary between a short (12"-16"), a mid-length (17"-22"), and a long (23"-30"); you will have the chance to specify an inch measurement within these ranges. All lengths are vertical from shoulder to hem, when laid flat.
Now it’s time to take your measurements. You’ll find a measurement guide at the bottom of each listing. Take all measurements as directed and enter them where indicated! Note that if your preferred binder length won't cover your stomach or hips, you can just enter '0' for the Hip and/or Stomach measurements.
Next, you'll see a handful of free customizations around the arms, neck, straps, and specific fit. We recommend passing these by on your first round. Try out our original fit, and if you find something about it doesn't work for your body, adjust then!
At this point you can either scroll down to check out, or you can consider an optional Add-on! Here you can purchase various pieces to your garment for easier access, more coverage, or just plain fun: your options include a zipper, racerback, extended outer layer, hood, and sleeves.
Can you tell me more about the cut and fit customizations?
We are happy to widen or narrow the straps, raise or lower the armholes and neckline, taper in the waist, or provide a relaxed fit. Many customers find the relaxed fit helpful for long days, high activity, swimming, and times of reduced lung capacity.
Low Arms, High Arms, Low Neck, and High Neck all alter the standard cut by 1". Wide Straps and Narrow Straps vary with size; our narrowest possible strap is 1¼" wide.
For folks with a 6" or greater difference between Bust and Underbust measurements, we automatically add a stiff insert (a strong, two-way stretch band of flat woven elastic) to the front of the binder. This is excluded for relaxed fits. Upon request, we can exclude this; include it for smaller chest sizes; or widen or narrow the stiff insert by up to 2".
If you're not sure what you need, we recommend you try our standard fit first!
Will you make something in my size?
Yes. Everything in our store is made-to-measure, with no size limit.
We offer flat pricing across all sizes.
Do you have any discount programs?
Yes! Check out our Clearance section for discounted fabrics and our monthly Giveaways for a chance to win a free binder. You can sign up for our newsletter to get announcements about that and also our monthly sales. We also recommend checking out Point of Pride and your local LGBT resource group; we donate to various groups across the country.
Do you sell strapless binders?
Because we are dedicated to designing and making binders that fit all sizes safely and securely, we do not offer strapless binders.
I have a question you haven’t answered here!
Please contact us via our Contact Page!
I sent a message, and you haven’t answered!
We strive to respond to all inquiries within the week. In order to provide the best quality service possible, we make it a policy to limit our correspondence to our business hours, Monday - Friday, 9am-6pm EST. If your inquiry was sent outside of these hours, please be assured we will get to it in the order it was received.
Thank you so much for your patience!
Current Wait Time & Shipping Info
How long will my order take to be made?
We currently have a 4-6 week wait time between order and shipping. Each binder is handmade to order in our studio, and some are highly customized. We appreciate your patience as we work to shorten our wait times.
Please check our Current Wait Time page to find out what batch of orders we're currently working on! All of our orders are numbered in sequence, so you can get a general idea of how close your order is in the queue.
Also, if you see your order number under Currently Trying To Reach, please reach out to us! We've been emailing you about it, and there's probably questions from us in your spam filter.
How long will my order take to ship?
Shipping time is dependent on your location! We are shipping from New England in the USA, and you will receive an emailed tracking number when we ship your order out.
Do you ship internationally?
Yes! Shipping cost is automatically calculated at checkout. Note that we do not and cannot cover import fees or tariffs.
International customers please also note that we take measurements in inches.
Customers in the United Kingdom: we highly recommend you double-check the current VAT regulations, as your post office will charge you at pickup.
Customers in Brazil: we understand that your national regulations for accepting international packages have recently changed. Please feel free to reach out to us with any concerns - we're determined to get you your package safely!
Customers in Germany: Due to postal regulations requiring that your customs form be in a sealed pouch, we cannot guarantee 100% recyclable packaging. We are still looking into this; if you have any information, please let us know!
How is your packaging marked?
We value your privacy and safety highly. All of our garments are shipped in unmarked, fully-recyclable mailers from Brattleboro, Vermont. They have our return address on the outside, but no company name. If you are outside of the United States, the customs form will list the contents as "Clothing."
At checkout, you will have the option to include or exclude branded postcards from the package contents.
Can you use the word “gift” or change the price on my customs form?
While we understand that import charges can get expensive, we cannot falsify our customs form. Doing so would run the risk of becoming flagged for package inspection, holding up shipping times, and even having our shipments refused entirely, making us unable to serve our international customers at all.
I need to change something about my order!
Wear & Care
What fabrics do you use, and where do they come from?
The inner layers of our binders, sports bras, tank tops, and the tops of our dresses are a strong but soft "power net", an 85/15 lycra/nylon blend which we are proud to source domestically from within New England. The outer layer of non-mesh garments, accessories, and dress skirts is typically a 70/30 lycra/nylon blend of four-way stretch spandex. This is usually either sourced from deadstock fabrics based in New York City, or custom-printed in North Carolina.
What does your fabric feel like?
Pretty slick if it's shiny, pretty soft if it's not. The binding mesh is close-woven, a little less smooth than the outside. Please order samples to find out for sure! We find there's no better way to be 100% certain of texture and color before you place your order.
How do I launder my Shapeshifters binder?
Always wash cold, either hand-wash or delicate machine cycle. Hang to dry.
Can I swim in these?
Like any swimsuit, a binder will last much longer if it is rinsed thoroughly after each swim. Please bear in mind that regular swimming in chlorine pools can fade the color from metallic prints more quickly than regular wear.
Finally, as with every exercise, your capability to do it while binding depends heavily on your own physical abilities. Listen to your body, take it slow at first. If you have concerns about getting out of breath, we encourage you to select a relaxed fit.
How warm do these get?
All other binders have a solid color or a print on the outside of the binding mesh. There is still a mesh layer next to your skin that keeps the sweat from sticking close, but they should be washed frequently when it’s hot. Shiny prints like Scales and Sparkles, in general, will be warmer than non-reflective fabrics like Rainbows and Space.
I’d like to give away my binder to someone who needs one.
Cool! That's really awesome of you. We recommend reaching out to your local LGBT center, a local homeless shelter (especially one for LGBT youth, if you have one in your area!), a student group, or Point of Pride. Any of these organizations would love to get your binder to someone who needs it.